Return & Refund Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Our policy lasts 30 days from arrival date.
We only accept the return on products which were shipped out by us and the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase and image provided before sending.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via firstname.lastname@example.org for more information.
Please be informed that you have to pay the return shipping fee of your parcel.
We will accept exchanges. We will replace items if they are defective or damaged upon receiving. If you need to exchange it for the same item, send us an email at email@example.com.
Make sure to include your name and order number# when you contact stating you would like to return your item for exchange.
Once received we will usually respond to your query within 24 hours.
1 Year Warranty
All items are covered under 1 year company guarantee. Uf your item becomes faulty due to natural use we will replace your product free of charge no questions asked.
Once your order is dispatched you will recieve a further confirmation email with your warranty document for your item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (depending on the condition of the returned item).
If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 3-5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. Sometimes there is a processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
You can only cancel your order within 24 hours from purchasing time. Once your item shipped you will have to start a return in our return center to cancel your order.